Terms of service
1. Introduction
Welcome to Mayonnaise Supreme Enterprise ("we," "us," or "our"). These Terms and Conditions (“Terms”) govern the use of our website and the purchase of pet products sold on on this page (the “Site”). By accessing or using this website, you agree to comply with and be bound by these Terms.
We reserve the right to modify or update these Terms at any time, and such changes will be effective immediately upon posting. Please review these Terms regularly.
2. Use of the Website
Eligibility: To use this Site, you must be at least 18 years old or have the consent of a parent or guardian. If you are under 18, you should ensure that your parent or guardian is aware of and consents to your use of the Site.
Account Registration: You may be required to create an account to purchase products or access certain services. You agree to provide accurate and complete information when registering and to keep your account information secure.
Prohibited Activities: You agree not to use the Site for unlawful purposes or in a way that may harm or disrupt the Site’s operations. Prohibited activities include, but are not limited to:
- Fraudulent transactions
- Hacking, phishing, or spreading malware
- Using the Site for illegal activities such as the sale of prohibited items
3. Product Information and Availability
Product Descriptions: We make every effort to ensure that the information provided about our pet products (including descriptions, prices, and images) is accurate. However, we do not guarantee that the descriptions are error-free or complete.
Product Availability: All products are subject to availability. If a product is out of stock or discontinued, we will notify you as soon as possible. We reserve the right to limit quantities or discontinue certain products without notice.
Pricing: All prices are listed in Malaysian Ringgit (MYR) unless otherwise stated. Prices may change without notice, but any price changes will not affect orders already placed.
4. Intellectual Property Rights
Unless otherwise stated, all content available on this website, including but not limited to text, graphics, logos, designs, layouts, and non-branded images (“Content”), is our intellectual property and is protected by applicable intellectual property laws. All rights are reserved.
All images, logos, trademarks, and other intellectual property associated with third-party brands displayed on this website are the exclusive property of their respective brand owners. Such content is used on the our website with the authorisation and permission of the relevant brand owners. Nothing on this website shall be construed as transferring or granting any ownership rights in such brand-owned intellectual property to us or to any user.
All content on this website that is not associated with a third-party brand, including original images, designs, layouts, and other creative materials, is owned by or licensed to us, and all intellectual property rights in such content vest exclusively with us.
Users may not copy, reproduce, modify, distribute, display, publish, transmit, or otherwise exploit any content from this website, whether brand-owned or Mayonnaise-owned, without prior written consent from the respective intellectual property owner.
5. Ordering and Payment
Placing Orders: By placing an order on the Site, you are making an offer to purchase the products. We reserve the right to reject any order, including orders where there are inaccuracies in the product description, pricing, or availability.
Payment Methods: We accept payment via credit/debit cards, online bank transfers, e-wallets. Payments must be made in full at the time of order placement.
Order Confirmation: After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of the order but serves as confirmation that we have received your request.
6. Shipping and Delivery
Shipping Areas: We currently ship to locations within Malaysia. We do not offer international shipping at this time.
Shipping Fees: Shipping fees are calculated based on the delivery location and product weight. The final shipping cost will be displayed at checkout before you confirm your order.
Delivery Times: Delivery times vary based on your location and the shipping method selected. While we aim to process orders promptly, we do not guarantee delivery dates. We are not responsible for delays caused by third-party couriers or circumstances beyond our control.
Risk of Loss: The risk of loss or damage to products passes to you upon delivery to the carrier or your designated address.
7. Privacy Policy
We respect your privacy and are committed to protecting your personal data. Our Privacy Policy outlines how we collect, use, and store your personal information. By using the Site, you agree to the collection and processing of your data as described in the Privacy Policy.
8. Limitation of Liability
To the fullest extent permitted by law, Mayonnaise shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site or your purchase of products, including but not limited to loss of profits, goodwill, or data.
9. Indemnity
You agree to indemnify and hold harmless Mayonnaise, its employees, officers, agents, and affiliates from any claims, damages, or losses arising from your use of the Site, your purchase of products, or any violation of these Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
11. Personal Data Protection
By using this Site, you consent to the collection, processing, and storage of your personal data in accordance with the Personal Data Protection Act (PDPA) 2010. We take the protection of your personal information seriously and will handle it responsibly as outlined in our Privacy Policy.