Privacy policy

We are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website (the “Site”), in accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia.

By using our Site, you consent to the practices described in this Privacy Policy.

1.⁠ ⁠Personal Data We Collect

We may collect personal data from you when you:

  • Visit or use our website
  • Create an account
  • Place an order for pet products
  • Contact us for support or inquiries
The personal data collected may include:
  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information (processed securely via third-party payment providers)
  • Order history and purchase details
  • Any other information you voluntarily provide
2.⁠ ⁠How We Use Your Personal Data

We collect and use your personal data for the following purposes:

  • To process and fulfill orders for pet products
  • To manage deliveries and payments
  • To communicate with you regarding orders, updates, or customer support
  • To improve our website, products, and services
  • To comply with legal and regulatory requirements

We will not use your personal data for purposes other than those stated above without your consent.

3.⁠ ⁠Disclosure of Personal Data

We do not sell or rent your personal data to third parties. However, we may disclose your personal data to:

  • Delivery and logistics partners for order fulfillment
  • Payment gateway providers to process transactions
  • IT service providers who support our website operations
  • Government authorities or regulators where required by law

All third parties are required to handle your personal data securely and only for the intended purpose.

4.⁠ ⁠Protection of Personal Data

We take reasonable steps to protect your personal data from loss, misuse, unauthorized access, or disclosure. This includes:

  • Secure servers and encrypted payment processing
  • Limited access to personal data by authorized personnel only

Despite our efforts, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

5.⁠ ⁠Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws in Malaysia.

6.⁠ ⁠Access and Correction of Personal Data

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data

To do so, please contact us using the details provided below. We may require verification of your identity before processing your request.

7.⁠ ⁠Cookies

Our Site may use cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences
  • Analyze website traffic and usage

You may disable cookies through your browser settings, but this may affect certain features of the Site.

8.⁠ ⁠Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

9.⁠ ⁠Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.