Shipping policy
1. Shipping Location
We currently ship within Malaysia only. International shipping is not available at this time.
2. Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
- You will receive a confirmation once your order has been shipped.
3. Delivery Time
Estimated delivery times after dispatch:
- West Malaysia: 2–5 business days
- East Malaysia (Sabah & Sarawak): 5–10 business days
Delivery times may vary due to courier delays, weather conditions, or peak periods (such as sales or public holidays).
4. Shipping Fees
- Shipping fees (if applicable) are calculated at checkout and depend on the delivery location and parcel weight.
- Any promotions offering free or discounted shipping will be clearly stated on our website.
5. Courier Services
Orders are shipped via trusted local courier partners. Courier selection is subject to availability and service coverage.
6. Order Tracking
Once your order has been shipped, a tracking number will be provided so you can monitor your delivery status.
7. Incorrect Address & Failed Delivery
- Please ensure all shipping details are accurate at checkout.
- We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
- Additional shipping charges may apply for re-delivery.
8. Damaged or Missing Items
If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of receiving the item with clear photos and order details so we can assist you.
9. Changes & Delays
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page.